FAQ

What makes you "ecofriendly"?
All of our products are biodegradable, phosphate free and hold the green seal of approval.

Are your products safe?
Yes all of our products are non toxic so there is no need to worry about the safety of your family or pets.

How long will my carpet take to dry?
In most cases it will be dry in 3-6 hours. This depends on the humidity, temperature of the home, the density of the fiber and how soiled the carpet is. To speed drying, use fans, open windows 2-3 inches, turn on heater and on warmer days leave the air conditioner on.

Do you only do residential jobs?
No, we have a long list of happy commercial customers, call us for a free commercial estimate.

What other services do you do?
We also specialize in upholstery cleaning, mattress cleaning, area rug cleaning, car interior cleaning, high powered tile and grout cleaning and furnace and duct cleaning.

Can I walk on the carpet after cleaning?
Yes. Use clean white socks and use extreme caution when walking from damp carpet to any hard surfaces for slipping.

Do you move furniture?
Yes. We will move most seated furniture and tables (sofas, chairs, tables etc). We cannot move pianos, beds, entertainment centers, computer desks, buffets, armoires etc.

Should I move anything?
Yes, you should remove from the areas being cleaned, all knick knacks and breakables. Pictures, lamps, memorabilia, etc from tables that are to be moved.
face floors will be slippery. Try to limit traffic until completely dry.

Will your services help my allergies?
Yes, having your carpet and upholstery cleaned removes many allergens and other pollutants and makes your air easier to breathe.

How long will it take to clean?
Our technician stays as long as it takes to do the job to your complete satisfaction. It could be a few hours. It depends on how soiled the areas are, how much furniture there is to move, and how much spotting is requires. the technician will give you a better idea once he arrives to do your work.

How often do I need to clean my carpet? Any where from every 3-6 months for high use rooms to every 9-12 months for seldom used rooms. If you have kids or pets at least once per year for the complete house.
Will all my stains be removed?
All stain material can be removed and we have the best spotters that money can buy, it is just a matter of how much permanent discoloration has occurred to the fabric. When our technician arrives he will test the areas first and advise you what to expect. It is very important that stains receive IMMEDIATE ATTENTION. The longer the stay in a fabric the more likely a PERMANENT DYE CHANGE will occur.

Can you remove pet odor?
Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.

For any additional questions, please Contact Us